The industry sector deals with challenges arising due to a skewed ratio between skilled and unskilled resources. It often results in skimmed profits because of a lack of access for the skilled sector, or expert and lack of guidance for the service sector. It leads to higher costs, longer downtime, loss of productivity, inefficient workforce utilization, and monitoring.
The objective was to create an AR-based solution aided with an optimized information management system, which will be utilized by the experts for providing remote assistance and lot more ancillary services.
With remote assistance at its core functionality, Solution Analysts tried to overcome most of the industry challenges that enterprises were facing with “Ally” when it came to accessing expert guidance, checking SLA deviations and accessing a knowledge base that had already documented historical data and events related to a particular asset.
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