Designation: Senior Delivery Manager

Experience Range: 12 to 15 Years

Job Description:

• Review customer orders and plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business growth.
• Analyse and troubleshoot delivery issues in a timely fashion.
• Manage a delivery team to ensure timely and accurate customer deliveries.
• Oversee daily activities of delivery team and provide direction and guidance as needed.
• Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
• Perform resource allocations and workload assignments according to delivery requirements.
• Ensure that team maintains high level of competence and operational excellence.
• Evaluate the performance of team members and determine training needs.
• Serve as primary contact for customer inquiries and concerns.
• Analyse customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
• Develop process improvements to achieve cost effectiveness and time saving without sacrificing customer satisfaction.
• Make critical business decisions to meet customer expectations.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Develop scope and budget for delivery projects
• Report delivery status to customers and develop required delivery documentations.
• Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.