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Designation: Senior Delivery Manager

Experience Range: 12 to 15 Years

Job Description:

  • Review customer orders and plan and coordinate delivery activities
  • Build positive and productive working relationships with customers for business growth.
  • Analyse and troubleshoot delivery issues in a timely fashion.
  • Manage a delivery team to ensure timely and accurate customer deliveries.
  • Oversee daily activities of delivery team and provide direction and guidance as needed.
  • Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
  • Perform resource allocations and workload assignments according to delivery requirements.
  • Ensure that team maintains high level of competence and operational excellence.
  • Evaluate the performance of team members and determine training needs.
  • Serve as primary contact for customer inquiries and concerns.
  • Analyse customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
  • Develop process improvements to achieve cost effectiveness and time saving without sacrificing customer satisfaction.
  • Make critical business decisions to meet customer expectations.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Develop scope and budget for delivery projects
  • Report delivery status to customers and develop required delivery documentations.
  • Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.

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