Project Type

Mobile Application

Industry Domain

Communication

Objective

The client required an application which facilitates communication through all channels within one place. Hence, the objective of this mobile application is to facilitate omnichannel customer engagement quickly and remotely. Moobidesk can bring all the communications channels to one platform which further captures the messages of customers to which business owners can promptly reply. 

The Challenges

  • Socket management was a challenge. 
  • It was difficult to receive push notifications from various platforms.
  • File uploading using API and handling using socket encountered many issues. 
  • Capturing screenshots was initially tough.

Our Solution

Our team of developers created a mobile application Moobidesk using Ionic Angular. It contains 2 interfaces- End-user iOS App and End-user Android App. Using the relevant technologies, we have integrated user-friendly features which businesses can utilize seamlessly while communicating with customers. 

Initially, we faced various challenges such as socket management, push notifications, file uploading using API and handling with socket, and capturing screenshots. However, we have overcome those challenges and successfully developed Moobidesk app to streamline the communication between businesses and customers.

Features

User Features

  • Send and receive messages from the app
  • Real-time information viewing about customers
  • View, edit, and add notes to customer profiles
  • Import your customer contacts into the app
  • Search for customers and conversations
  • Pop up new messages for quick viewing and replying
  • Conversations will remain updated even when you switch between the online dashboard and the app.
features

Tech Stack

Ionic

INQUIRY

Let's get in touch

UNITED STATES

31236 Meadowview Square,
Delmar, DE 19940, USA

Sales: +1 667 771 6758

UNITED KINGDOM

13 Layton Road, Hounslow,
London, TW3 1YJ

Sales: +44 7404 607567

INDIA

2nd Floor, Sun Avenue One, Bhudarpura, Ayojan Nagar, Nr. Shyamal Cross Road, Ahmedabad, Gujarat-380006

Sales: +91 635-261-6164

For Project Inquiries

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