Alfresco Integration With SalesForce

Apr 9th, 2014

Alfresco Integration With SalesForce

Introduction

We will connect two important aspects of the business, Customer Relationship and Customer/Vendor Documents. Basically, we are connecting SalesForce(CRM) and Alfresco (ECM). SalesForce limits storage of document based on the edition subscribed/used by the customer.

Also, modules in SalesForce storing documents are silos. So, Alfresco ECM helps to overcome the limit of storage and share documents across modules. Alfresco is complete ECM and provides features needed for Document Management.

Started by ECM industry veterans and built on open standards and open source infrastructure, it provides simplicity, power, and flexibility at a lower cost than many alternatives. Alfresco provides document, content, and record management and collaboration software to 1100 enterprise customers in 40 countries.

Benefits of Integrating SalesForce with Alfresco

The Alfresco Integration for Salesforce offers full document management capabilities to sales teams and other Salesforce CRM users. Integrating Alfresco with SalesForce increases sales productivity by reducing emails, cost, time, and enabling easy accessing to deal document anytime, anywhere even by non-SalesForce users.

Few concrete benefits of such integration are

Better search capability from SalesForce leveraging best search feature of Alfresco.

Content limitation in SalesForce based on the edition used by customer limits sales team to upload document and manage it, so Alfresco Integration allows to upload unlimited document leveraging best central respository engine

To leverage good features of ECM like Alfresco, where customer wants versioning, workflow management, custom metadata, transforming documents to PDF or  image, tagging, editing with Microsoft office, deletion, collaboration with prospects or partners etc .Access to content for non-Salesforce user .Extend content access to mobile devices

SalesForce have document storage features in Chatter, Notes & attachment, Knowledge base, Libraries, Document, these documents can be stored to Alfresco in more structural leverage all ECM features.

SalesForce modules where document is stored are silos so in order to share documents among each other could be possible using Alfresco Rest API

Technical Details

Alfresco and SalesForce partnership have launched an app in SalesForce connecting Alfresco cloud and then syncing document to on-premise instance using sync feature. But with custom development leveraging CMIS and Rest API features supported by Alfresco, we can connect SalesForce to on-permise Alfresco installation in order have secure documents behind firewall as requested by most of the customers.

Below shows a Basic Connection Architecture:

architecture_0

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